 |
PROCESS OF DEAL WITH CLIENT COMPLAINT |  |
|---|
NO. |
Flow Chart |
Marketing Department |
Quality Control |
Liability Department |
Related Department |
Date |
Remark |
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① |
|
Sort and gather the received complaint, then fill the “Client’s Complaints handle Form” and send it to quality control department with related information. | A half workday | ||||||
② |
|
Accept suggestion, fix the liability Dep, confirm all the information is ready. | A half workday | ||||||
③ |
|
Check inventory, process & inspection record | Check the record and inquire the operators on duty. | Provide related information | The first workday | ||||
④ |
|
Contact client, confirm the date of management | Organize related person, to confirm the fail. | Master of technology & management need to confirm with client. | Technology Dep. Supply support and join for help. | The first workday | |||
⑤ |
|
Contact client to confirm the way for the complaint. | According to the fact situation to confirm the way of handling | Work with Liability Department, dispose the cancel products. | The 2nd workday | ||||
⑥ |
|
Issue the internal CAR, and analyze the issue at the quality meeting | Analyze the reason. (Characteristic analytic method for administer.) | Work in Liability Department to analyze. | The 3nd workday | ||||
⑦ |
|
Confirm the effectiveness and feasibility of the improving measures. | Put forward and take action according to the situation | The first workday | Client suggest management is less than 5th workday in principle. | ||||
⑧ |
|
According to the situation, carry out the responsibility investigation . | Punish for the punish measure from quality department. | A half workday | |||||
⑨ |
|
Received the response from client(Document from international customer need to be translated.) | For its fault, correct way, pack up and respond to marketing department. | ||||||
⑩ |
|
Supervise and urge related department to the improve action, supply feedback. | According to the improving action, improve strictly. | ||||||
(11) |
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Aim at the suggestion, improve related document and standardization. | Aim at the suggestion, improve related document and standardization. | Aim at the suggestion, improve related document and standardization. |